Is it in stock?
Over 98% of products listed on our website are in stock. If your part is in not in stock, we will let you know as soon as we process the order. We process orders the same working day we receive them. If you want to be sure then contact us.
Products not in stock will normally not have a price or will state in the description we need a day or two to get them in.
Where do you ship from?
When will I get my part?
We ship the same day we receive the order as long as it is within the time the freight company can collect / handle the order. For Australia post it will be 4pm, for Toll, DHL or other carriers, it will be 2-3pm Australian Eastern Standard Time.
We will normally provide a tracking number for your order when it is shipped.
Where you select Free Freight, your parts may be sent by standard post or other standard delivery service. If time is an issue, select a paid-for service. Australia Post's standard service can be very slow.
Free Shipping on parts orders in Australia over $150
This applies to parts only. Engines and generators are not parts and do not qualify. Dangerous Goods products do not qualify and this will normally be stated in the product description.
Who do you ship with?
We use Australia Post, TNT, DHL, Couriers Please, Fedex, as well as brokerage services such as Transdirect. We have experience in shipping around Australia and worldwide and will select services we believe operate well for your area or type of goods being sent.
If you have your own carrier or want to discuss shipping, please contact us to let us know.